Refund & Return Policy
Last Updated: 22 September 2026
At NeoBuds, we want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us so we can assist you.
1. Return Eligibility
A return or replacement request may be accepted when:
- The product received is damaged or defective.
- You received the wrong product.
- The product is missing important components or accessories.
- The product has a manufacturing defect.
Return requests should generally be submitted within 7 days of delivery.
2. Product Condition
To be eligible for a return or replacement:
- The product should be unused or in acceptable condition.
- Original packaging should be retained.
- All accessories, manuals and other included items should be returned.
- Proof of purchase/order details may be required.
Products damaged due to misuse, physical damage, unauthorized modification or improper use may not qualify for a return or replacement.
3. Unboxing Video
For damaged, incorrect or missing-item claims, we strongly recommend recording a continuous unboxing video showing the package and product from the moment the package is opened.
This may be requested to help verify the claim.
4. Replacement
If the product is confirmed to be defective, damaged or incorrect, NeoBuds may provide a replacement, subject to product availability and verification.
If the same product is unavailable, we may offer an alternative resolution where applicable.
5. Refunds
Once an eligible refund is approved, the refund will be processed to the original payment method, where possible.
The time required for the amount to appear in your account may depend on your bank or payment provider.
6. Shipping Charges
If the return is due to a confirmed defective, damaged or incorrect product, NeoBuds may arrange or reimburse eligible return shipping costs as applicable.
For returns caused by reasons not covered under this policy, return shipping charges may be the customer's responsibility.
7. Non-Returnable Situations
Returns or refunds may not be accepted for:
- Products damaged after delivery due to misuse.
- Physical damage caused by the customer.
- Products modified or repaired by an unauthorized person.
- Missing accessories or packaging where required for verification.
- Normal wear and tear.
- Requests submitted after the applicable return period.
8. Cancellation
If you want to cancel an order, contact us as soon as possible at:
Cancellation may not be possible once the order has been processed or dispatched.
9. How to Request a Return
Please email us with:
Subject: Return / Replacement Request – Order #[Order ID]
Include:
- Order ID
- Customer name
- Registered phone number/email
- Reason for return
- Photos/videos of the product and packaging where applicable
Our support team will review your request and provide the next steps.
10. Contact Us
NeoBuds
📧 neobudssupport@gmail.com
Support Hours: Monday – Saturday, 10 AM – 7 PM IST
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